WhatsApp Component

WhatsApp

WhatsApp Component is designed to connect with WhatsApp

Table of Contents

Description

WhatsApp Component is designed to connect with WhatsApp using Graph API The current release of component tested with API v18.0.

Credentials

Before building any integration flow please make sure you have prepared what WhatsApp requires for API communications:

To generate a System User access token after creating a system user:

  • Sign in the Meta Business Account.
  • Locate your business account in the top-left dropdown menu and click its Settings (gear) icon.
  • Click Business settings.
  • Navigate to User > System users.
  • Select the appropriate system user from the list of system users.
  • Click the Generate new token button.
  • Select the app that will use the token.
  • Select any permissions the app needs to function properly and generate the token.
  • Creating a token, you can choose between token expiration options - 60 days or Never expires. It’s on the user to refresh the token in the credentials if they choose to it to expire in 60 days.

Now you can create new credentials for the component:

  • Name Your Credential (string, required) - provide any name you wish.
  • WhatsApp Business Account ID (string, required) - Follow instruction to find the ID.
  • System User Access Token (string, required) - Token generated above.
  • API version (string, optional, v18.0 by default) - Version of API you are going to use, look at Facebook changelog to find out what changes have been made.

Actions

Send Message

Simply send a message.

Configuration Fields

None.

Input Metadata

Please refer to the Input Schema file below for the full list of metadata fields.

Input Schema file 
{
  "type": "object",
  "properties": {
    "to": {
      "type": "string",
      "title": "To",
      "required": true,
      "help": {
        "description": "WhatsApp ID or phone number of the customer you want to send a message to. See Phone Number Formats link below",
        "link": "https://developers.facebook.com/docs/whatsapp/cloud-api/reference/phone-numbers#phone-number-formats"
      }
    },
    "type": {
      "type": "string",
      "title": "Type",
      "help": {
        "description": "The type of message you want to send. If omitted, defaults to text"
      },
      "required": false,
      "enum": [
        "contacts",
        "location",
        "text",
        "template"
      ]
    },
    "contacts": {
      "type": "object",
      "required": false,
      "title": "Contacts",
      "help": {
        "description": "Required when type=contacts"
      },
      "properties": {
        "addresses": {
          "type": "object",
          "title": "Addresses",
          "help": {
            "description": "Full contact address(es) formatted as an addresses object"
          },
          "required": false,
          "properties": {
            "street": {
              "type": "string",
              "title": "Street",
              "help": {
                "description": "Street number and name"
              },
              "required": false
            },
            "city": {
              "type": "string",
              "title": "City",
              "help": {
                "description": "City name"
              },
              "required": false
            },
            "state": {
              "type": "string",
              "title": "State",
              "help": {
                "description": "State abbreviation"
              },
              "required": false
            },
            "zip": {
              "type": "string",
              "title": "ZIP",
              "help": {
                "description": "ZIP code"
              },
              "required": false
            },
            "country": {
              "type": "string",
              "title": "Country",
              "help": {
                "description": "Full country name"
              },
              "required": false
            },
            "country_code": {
              "type": "string",
              "title": "Country code",
              "help": {
                "description": "Two-letter country abbreviation"
              },
              "required": false
            },
            "type": {
              "type": "string",
              "title": "Type",
              "help": {
                "description": "Standard values are HOME and WORK"
              },
              "required": false
            }
          }
        }
      }
    },
    "template": {
      "type": "object",
      "title": "Template",
      "help": {
        "description": "Required when type=template"
      },
      "required": false,
      "properties": {
        "name": {
          "type": "string",
          "title": "Name",
          "help": {
            "description": "Name of the template"
          },
          "required": false
        },
        "language": {
          "type": "object",
          "title": "Language",
          "help": {
            "description": "Contains a language object. Specifies the language the template may be rendered in"
          },
          "required": false,
          "properties": {
            "policy": {
              "type": "string",
              "title": "Policy",
              "help": {
                "description": "The language policy the message should follow. The only supported option is deterministic"
              },
              "required": false
            },
            "code": {
              "type": "string",
              "title": "Code",
              "help": {
                "description": "The code of the language or locale to use. Accepts both language and language_locale formats (e.g., en and en_US). For all codes, see https://developers.facebook.com/docs/whatsapp/api/messages/message-templates#supported-languages"
              },
              "required": false
            }
          }
        }
      }
    },
    "text": {
      "type": "object",
      "title": "Text",
      "help": {
        "description": "Required for text messages"
      },
      "required": false,
      "properties": {
        "body": {
          "type": "string",
          "title": "Body",
          "help": {
            "description": "The text of the text message which can contain URLs which begin with http:// or https:// and formatting"
          },
          "required": false
        },
        "preview_url": {
          "type": "boolean",
          "title": "Preview URL",
          "help": {
            "description": "Set to true to have the WhatsApp Messenger and WhatsApp Business apps attempt to render a link preview of any URL in the body text string. URLs must begin with http:// or https://. If multiple URLs are in the body text string, only the first URL will be rendered"
          },
          "required": false
        }
      }
    },
    "location": {
      "type": "object",
      "title": "Location",
      "help": {
        "description": "Required when type=location"
      },
      "required": false,
      "properties": {
        "longitude": {
          "type": "string",
          "title": "Longitude",
          "help": {
            "description": "Longitude of the location"
          },
          "required": false
        },
        "latitude": {
          "type": "string",
          "title": "Latitude",
          "help": {
            "description": "Latitude of the location"
          },
          "required": false
        },
        "name": {
          "type": "string",
          "title": "Name",
          "help": {
            "description": "Name of the location"
          },
          "required": false
        },
        "address": {
          "type": "string",
          "title": "Address",
          "help": {
            "description": "Address of the location"
          },
          "required": false
        }
      }
    },
    "preview_url": {
      "type": "boolean",
      "title": "Preview URL",
      "help": {
        "description": "Required if type=text"
      },
      "required": false
    },
    "status": {
      "type": "string",
      "title": "Status",
      "help": {
        "description": "A message's status. You can use this field to mark a message as read"
      },
      "required": false
    },
    "context": {
      "type": "object",
      "title": "Context",
      "help": {
        "description": "Required if replying to any message in the conversation"
      },
      "required": false,
      "properties": {
        "message_id": {
          "type": "string",
          "title": "Message ID",
          "help": {
            "description": "ID of a previous message you are replying to"
          },
          "required": false
        }
      }
    }
  }
}

Input message fields depend on the type of the message (one of contacts, location, text, template). E.g. in case type: template is specified, you must ensure the template is properly prepared and verified according to the Meta’s requirements. Please refer to the official guides on how to accomplish it.

An example of the input message with the template available for testing purposes:

{
    "to": "+1234567890",
    "type": "template",
    "template": {
        "name": "hello_world",
        "language": {
            "code": "en_US"
        }
    }
}

Output Metadata

  • messaging_product - (string, required): For the WhatsApp API it will always be whatsapp.

  • contacts - (string, required): The input and wa_id of the messages.

  • messages - (array, required): Messages status and ID.

Triggers

Webhook

This trigger is used to receive events from Facebook.

To utilize it, you need to manually create a webhook subscription in your Facebook application:

  1. Create a flow with the Webhook trigger as the first step. You might also need to add additional Credentials.
  2. Save and start this flow.
  3. Click the Run now button. There you will see the webhook URL, which will look like https://in.elastic.io/hook/6690dc400f98620012465ffd. Copy this URL.
  4. Sign in to Meta for Developers.
  5. Open your app.
  6. In the left menu bar, you will find the Webhooks section. Open it.
  7. From the dropdown menu, select WhatsApp Business Account and click Subscribe to this object.
  8. Paste the Callback URL you obtained in the third step.
  9. Provide any string as the Verify token. This should match the component credentials Verify Token, then click Verify and save.
  10. On this page, you can test webhooks by sending test data.
  11. To receive actual data, you need to switch the App Mode to Live mode. For more information, visit this page.

Configuration Fields

None

Input Metadata

None

Output Metadata

Dynamically created event from facebook.